Deliveries and Returns


The countries for which the Products can be delivered in Metropolitan France or in the countries indicated on the Site when placing the Order. Outside of these delivery areas, the Company will be entitled to refuse the order or to accept it after estimating the shipping costs associated with this delivery.

The Company strives to deliver the Products within 5 days of placing the order. In the event of a delay in delivery due to unforeseeable circumstances, the Company will inform the Customer of the additional delivery time required. In the absence of delivery on the expiry of the agreed additional period, the Customer may cancel his order by sending a registered letter with acknowledgment of receipt without being able to claim the allocation of damages and interest due to this simple delay in delivery.

The Customer must ensure that the information provided to the Company is correct, and that it remains so until full receipt of the Product(s) ordered. The Customer therefore undertakes to inform the Company of any change in contact details that may occur between the order by sending, without delay, an email to the customer service email address. Failing this, in the event of delay and/or error, the Client cannot under any circumstances hold the Company liable.

The Company will also not be liable if the non-receipt and delivery of the Products is due to an unforeseeable and insurmountable event, or to a case of force majeure.

Returns and Refunds

In accordance with articles L.121-18 and following of the Consumer Code, the Customer has a period of 14 clear days from receipt of the last Product ordered on the Site to exercise his right of withdrawal from the Company, without having to justify reasons or pay a penalty.

To exercise his right of withdrawal from the Order, the Customer must notify his decision to withdraw by means of an unambiguous declaration, without giving reasons. The Customer may communicate his decision to withdraw to the Company by any means, in particular by sending it by post to the Company at the following address: 82 Avenue Aristide Berges, Villard-Bonnot, France or by email to .

The Customer can also use the withdrawal form reproduced at the end of these GCS. Once completed, the withdrawal form representing a decision to withdraw can be sent directly to the Company by clicking on the send icon provided for this purpose. The Customer can also use the withdrawal form reproduced at the end of these GCS.

In the event of notification to the Company by the Customer of his decision to withdraw, whatever the means used, the Company will send him without delay an acknowledgment of receipt of the withdrawal on a durable medium (in particular by email).

The Customer must return the Product(s) in the same condition as the one in which he received them, and with all the packaging elements, accessories and instructions (even if the Product(s) has or have been unpacked), as soon as possible and at the latest within 14 days of notification of the decision to withdraw from this contract, to the following address: 82 Avenue Aristide Berges, Villard-Bonnot, France. In accordance with the law, the Customer bears the cost of returning the Product(s).

The Customer is invited to indicate the reason for the return/withdrawal, in order to help the Company improve its service.

In the event of withdrawal by the Customer, the reimbursement of the Product(s) which has (have) been the subject of the right of withdrawal is made by the Company by the same means of payment as that used for the initial transaction, unless the Customer agrees expressly in a different way. In any event, this refund will not incur any costs for the Customer. The refund is made as soon as possible, and no later than 14 days from the day the Company is informed of the Customer's decision to withdraw from his Order.

In accordance with article L.221-23 of the Consumer Code, the Customer is informed that his liability is only engaged with regard to the Company for a depreciation of the Product(s), returned. following the exercise of his right of withdrawal, resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this or these goods.