Unclaimed package redelivery fee
Exclusive veterinarian-recommended formulas
From growth to seniors, not forgetting athletes
Quality and traceability
Pro tip
Frequently Asked Questions
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, you can modify or cancel your subscription at any time, free of charge and without obligation, by logging directly into your account. You can resume your subscription at any time.
For non-subscription products, please contact us via the form.
What are the delivery times
What are the delivery times
In mainland France, Colissimo orders are delivered in 3 to 5 working days. For delivery to a pickup point, allow 4 working days. We use two carriers: Colissimo and Chronopost.
When will I be refunded after a return?
When will I be refunded after a return?
The refund is processed as soon as possible, and no later than 14 days
What payment methods do you accept?
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and Paypal in 4 interest-free installments
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One thing before we set off : I'm Pearl, and I'm new here — still in beta. I learn fast, but now and then I fetch the wrong ball 🎾 Bear with me while I cut my teeth 🦴 — and if I say something daft, my human takes the lead back.