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Frequently asked questions
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, you can modify or cancel your subscription at any time free of charge and without obligation by logging directly into your account. You can resume your subscription at any time.
For non-subscription products, please contact us via the form.
What are the delivery times
What are the delivery times
In mainland France, Colissimo orders are delivered within 3 to 5 business days. For delivery to a pickup point, allow 5 business days. We have two shipping methods: Colissimo and Chronopost.
When will I be refunded after a return?
When will I be refunded after a return?
Upon receipt of the order, if it is compliant, we will credit the payment method used for your purchase.
What payment methods do you accept?
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and PayPal in 4 interest-free installments