Terms of service
The Company takes every measure appropriate to ensure the Customer is supplied with quality Products under optimal conditions. It may not, however, under any circumstances be held liable for any damage attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure.
The Site may contain links to other sites not published or controlled by the Company, which may not be held liable for the operation, the content or any element present on or obtained through those sites.
It is expressly stipulated that the Company may under no circumstances be held liable, in any way whatsoever, should Customers' computer equipment or email system reject, for example through a spam filter, the emails sent by the Company.
Before any use of the Site, the Customer must ensure that they have the technical and computing means to use the Site and to order the Products on the Site, and that their browser allows secure access to the Site. The Customer must also ensure that the computer configuration of their equipment is in good working order and free from viruses.
The Company attaches great importance to respect for privacy and takes all necessary measures to ensure the confidentiality and security of Customers' personal data.
In connection with the supply of the Products, the Company collects Customers' personal data, in particular the following data :
- Email address
- First name
- Surname
- Postal address and delivery address
- Date of birth
- Country
- Password
To that end, the processing of Customers' data is declared to the CNIL under number 2039370.
The Company collects and processes Customers' personal data for the following purposes :
- Supply of the Products and services on the Site ;
- Order management ;
- Management of returns, exercise of the right of withdrawal, payment, invoicing and so on ;
- Information about the Company, its services and its activities ;
- Response to any questions or complaints from Customers ;
- Compilation of statistics ;
- Handling of requests to exercise rights of access, rectification and objection ;
Data relating to the management of Customers' personal data is kept for the strictly necessary period as defined by the French Data Protection Act as amended.
Customers' personal data is processed by the Company's sales department and by the Company's partner companies and subcontractors. Where appropriate, it may be passed to partner companies after being anonymised, making it impossible for a partner company to identify the Customer.
The Company may also disclose personal data in order to cooperate with administrative and judicial authorities.
The Company ensures that Customers' personal data is secured adequately and appropriately and has taken the necessary precautions to preserve the security and confidentiality of the data, in particular to prevent it from being distorted, damaged or disclosed to unauthorised persons.
Every computer connected to the Internet has an IP address. Whenever a Customer browses the Site, the Company collects the Customer's IP address in order to analyse traffic on the Site and monitor the Customer's activity on the Site, so as to ensure that they do not carry out acts liable to breach the General Terms and Conditions of Sale appearing on the Site.
Finally, in accordance with the French Data Protection Act of 6 January 1978, Customers have a right of access, rectification and erasure, and a right to object on legitimate grounds to the processing of their data collected and processed by the Company, by contacting the Company directly at the following email address : contact@element.vet.
In connection with Customers' use of the Site, the Company may use cookies.
In accordance with CNIL deliberation no. 2013-378 of 5 December 2013, the Company also informs Customers that cookies record certain information which is stored in the memory of their computer equipment. This information serves to improve the use and operation of the Site and the Company's other services. An alert message asks each person visiting the Site, beforehand, whether they wish to accept cookies. These cookies contain no confidential information about Customers.
A Customer arriving on the home page of the Site will be informed:
- of the precise purposes of the cookies used ;
- of the possibility of objecting to these cookies and changing the settings by clicking a link in the banner ;
- and of the fact that continuing to browse constitutes agreement to cookies being placed on their device.
To guarantee the Customer's free, informed and unambiguous consent, the banner will not disappear until they have continued browsing.
Save with the Customer's prior consent, cookies will not be placed or read :
- if the Customer comes to the Site (home page or directly to another page of the Site) and does not continue browsing: a mere absence of action cannot be treated as an expression of intent;
- or if they click the link in the banner allowing them to set their cookie preferences and, where applicable, refuse the placing of cookies.
The Customer can disable cookies by changing their browser settings. The Customer is reminded that these settings may change the conditions of access to content and services requiring the use of cookies. If the Customer's browser is set to refuse all cookies, they may be unable to use some of the services offered by the Company on the Site.
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies;
For Safari™: http://support.apple.com/kb/ht1677?viewlocale=fr_FR;
For Chrome™: https://support.google.com/chrome/answer/95647?hl=fr;
For Firefox™: https://support.mozilla.org/fr/kb/activer-desactiver-cookies;
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html.
All the elements of this Site, and the Site itself, are protected by copyright, trade mark law, design law and/or any other intellectual property rights. These elements are the exclusive property of the Company. All these rights are reserved worldwide.
The name and trade mark of the Company, the logos, designs and models, stylised lettering, figurative marks and all signs shown on this Site are and shall remain the exclusive property of the Company.
No title or right of any kind to any element or software shall be obtained by downloading or copying elements of this Site. The Customer is expressly forbidden to reproduce (other than for personal, non-commercial use), publish, edit, transmit, distribute, display, remove, delete or add to this Site and the elements and software it contains, or to modify them or carry out any work based on them, or to sell or take part in any sale relating to this Site, the elements of this Site or any software relating thereto.
The Company grants the Customer a non-exclusive licence to use the Site. This licence is strictly personal and may under no circumstances be assigned or transferred to any third party. The licence is granted for the duration of use of the Site.
Any use by the Customer of the company names, trade marks and distinctive signs belonging to the Company is strictly prohibited save with the express prior agreement of the Company.
